Donna Macrae advises: The Post Office on Church Street is to close and there was a worry we could end up without a Post Office in Stapleford after there was opposition to the proposal to move into a local Bargain Booze, following the withdrawal of Bargain Booze by the Manager Councillor Richard MacRae visited all the businesses along the High Street and made them aware of the chance to take on the Post Office, 3 were interested but only one, Gadgets:Stapleford carried out the full process and applied and became successful in this, we would like to thank Councillor Richard MacRae for working hard to make sure Stapleford kept a Post Office on the High Street in Stapleford and of course thank Sharon at Gadgets:Stapleford for her hard work in taking on the Post Office.
We have received an update regarding the Stapleford Post Office which will be officially opened by the Mayor of Stapleford and the Mayor of Broxtowe at 1 pm on Monday 8th January 2018.
I’m writing to confirm that we will be proceeding with our proposal to move the above Post Office branch to Gadgets:Stapleford (Sean’s Shop), 66A Derby Road, Stapleford, Nottingham, NG9 7AB, where it will operate as one of our new local style Post Office branches.
We received 38 individual responses from customers and local representatives during the local public consultation period. The main feedback commented about the availability of space and privacy in the proposed store to accommodate a Post Office. This feedback helped me to understand customers’ concerns and to make sure that all such information was taken into account before finalising our plans.
With regards to parking in the area, it is fair to say that this is a problem faced generally in many locations nationwide. As I am sure you will understand parking arrangements and the availability of parking is outside the direct control of Post Office Limited. However, I have reviewed this further and whilst I acknowledge there is no parking immediately outside the new site, there is roadside parking available in close vicinity. There is also a pay and display car park on Victoria Street with disabled bays within 100 meters. I am therefore satisfied that parking in the vicinity of the proposed branch will meet the needs of customers using the Post Office.
It’s clear that the Post Office plays an important part in the lives of customers, particularly to elderly and disabled customers and we want to make our services as accessible as we possibly can. Access at the store will be via a permanent ramp and a wide door at the entrance.
Internally the new branch will be in line with Post Office specifications, making sure there is sufficient space for the Post Office service to operate alongside the retail offer. We will be working closely with the new operator on the internal layout and some fixtures and fittings will be re-aligned or removed to make sure there is clear access into the premises, ensuring the entrance, aisles and the waiting area are kept free from obstructions and adequate room is provided for customers and a wheelchair to move around without difficulty.
Although the local style format is a different way of offering Post Office services, it does not compromise the professional service standards that we provide at all of our branches. We will be working with the new operator to make sure there is an appropriate level of privacy at the Post Office serving point. For example, we discuss issues like queue layout and asking customers to stand back from the counter whilst they are waiting for service. Similarly with security, as with any other branch in our network there would be strict guidelines and measures put in place to safeguard customers, staff and the cash and stock entrusted to the operator’s care.
The new local style Post Office will operate from a Post Office serving point, located at the shop counter, enabling customers to carry out a wide range of Post Office products and services alongside retail transactions. This does mean that a very small number of transactions that are more time consuming, complex or paper based, such as the Passport Check and Send service, won’t be available at the new branch. However, the new branch will still cater for the vast majority of products and services and the very small number of services not offered will continue to be available at Long Eaton Post Office, including external ATM facilities. Customers can also access the full range of Post Office products and services at Toton Post Office.
Full details of the new branch are provided at the end of this letter together with a list of the products and services which will be available.
I have carefully considered our original proposal and the feedback received during the local public consultation period, along with the impact on local residents and the wider community. Having also reviewed pedestrian and vehicular access to the new site, I am confident that the new branch is suitably located and that this new way of offering Post Office services will continue to meet customer needs, whilst helping to provide long term viability and future sustainability for Post Office service provision in the local community.
The current branch will close at 12:30 on Saturday 6 January 2018, with the new branch opening, at Sean’s Shop, 66A Derby Road at 13:00 on Monday 8 January 2018. If there are any unforeseen schedule changes which mean these dates change, posters will be displayed in branch to let customers know. During transfer of the branch customers requiring Post Office facilities may use any convenient Post Office service. Details of two alternative Post Office branches are provided below for your convenience:
• Toton Post Office, 2 Stapleford Lane, Toton, Beeston, NG9 6GA
• Long Eaton Post Office, 53-55 Market Place, Long Eaton, NG10 1JQ
You can also find a copy of this letter on our website at postofficeviews.co.uk.
This change to the Post Office network is being carried out in accordance with the Code of Practice for changes to the network, as agreed with the independent statutory consumer watchdog. A full copy of the Code of Practice is available on our website at http://www.postofficeviews.co.uk, or by contacting us at the address provided at the end of this letter.
Thank you for considering our proposal.
Regional Network Manager